Frequently Asked Questions

Are my payment information safe?

Yes, industry-standard encryption is used to protect and encrypt your payment information. You may find more information in our Payment Policy.

How much time do I have to return an item?

A product may be returned within 30 days of delivery. See our Return & Refund Policy for complete information.

What are the typical shipping times?

Within 2 to 3 business days, orders are processed. Transit time (Monday through Friday) is about 4 to 9 business days after dispatch. Delivery will take 6 to 12 business days in total.

Please visit: Shipping Policy for additional details.

How can my order be tracked?

Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel via the links on our Tracking page

Do you provide free shipping?

Yes, orders placed within the United Kingdom qualify for free shipping. International shipments may be subject to additional costs. See our Shipping Policy for additional details.