Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blaine-london.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Restocking Fee: £0 – we do not charge any restocking fees for returns.
You can always contact us for any return questions at info@blaine-london.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
- Custom or personalized products
- Gift cards
- Items that are clearly used or damaged
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blaine-london.com
Contact Information
Store name: Blaine London
Company name: DC E-com
Company Address: P.J. Geldermanstraat 17, Oldenzaal, Overijssel, 7574ZV, the Netherlands
Warehouse Address: Unit C7, Star Business Centre, Marsh Way, Fairview Industrial Estate, Rainham, RM13 8UP, United Kingdom
Company nr.: KVK 98840894
VAT: NL868666166B01
Customer Support
Phone: +447482794238
Email: info@blaine-london.com
Monday to Friday | 09:00 – 17:00 (GMT +00:00, London)
Weekends | 11:00 – 16:00 (GMT +00:00, London)
We aim to respond to your inquiries within 24 hours